De-escalation is a behaviour that is intended to prevent escalation of conflicts. Violence and aggression are extremely unpleasant and worrying for most people. The NNTC De-escalation Training Course will empower staff to be able to deal with it effectively if the need arises. This course can include basic breakaway techniques if required.

All our de-escalation courses are run in an interactive student-centred style with all assurances given to create a safe learning environment. Please note all our courses are tailored free of charge to your requirements so may vary slightly from the stated aims and outcomes and are run in-house or virtually only.

NNTC can create a bespoke E-Learning package for your organisation. This means no more paying for individual licenses for all your employees. Please contact Jackie for details and pricing.

Across the half-day or full-day workshop, staff will be given skills and strategies for managing challenging situations of violence and aggression in a safe ethical and professional manner.
Identify some of the causes and triggers to conflict situations
Explore the use of dynamic risk assessment in recognising the early warning signals of impending aggressive behaviour
Explore the use of positive communication skills in managing conflict
Explore the use of assertive techniques in being able to challenge inappropriate behaviour and gain compliance with your requests
Discussing specific scenarios and Identifying a range of skills used to calm angry people
Explore your own reaction to conflict and learn how to remain in control in the face of aggressive or challenging behaviour
Discuss the importance of reporting all incidents of aggression and violence including near misses
Other Information
Duration 3 Hours – 1 Day
Certification is available through The National Network of Training Consultants £2
Accreditation is available through OCN Credit4Learning 
Face to Face Training maximum number of delegates 12
Virtual Training maximum number of delegates 12
Public Courses Not available
Bespoke E-Learning Packages Available
Why not save money by choosing our accredited Conflict Resolution Train the Trainer Course? This 2- or 3-day course (dependent upon the number and experience of the delegates) is designed to help delegates train their staff in De-escalation techniques. This course is tailored to suit your organisations values and is accredited through OCN Credit4Learning, and upon completion delegates will receive a national qualification, offering you assurance in the quality of materials and tuition.